View our current Visitor Policy with latest directions for residents, families, next of kin, advocates and other visitors.
Effective from 11 February 2022.
Shepparton Villages is working hard to balance the safety of residents with workable visitor arrangements.
As such, visitor numbers to facilities not in lockdown or outbreak have been increased to five visitors per resident, per day, with a maximum of two visitor at a time.
Additionally, Shepparton Villages will provide ONE Rapid Antigen Test to ONE visitor per resident per day. The remaining four visitors must supply their own RAT to be conducted onsite prior to entry and under direction form Door Monitors.
Supply of Rapid Antigen Tests to Shepparton Villages is in short supply and while we are advocating for further supply, this is out of our control. The provision of ONE RAT for one visitor per day is contingent upon supply and subject to change at short notice.
The following is the current visitor policy for all residential sites across Shepparton Villages not in lockdown:
PLEASE NOTE: Shepparton Villages does not have enough supply of Rapid Antigen Tests (RAT) to provide all visitor RAT screenings, however, ONE RAT will be provided for ONE visitor per day, this will be recorded at entry – all other remaining visitors must provide their own RAT before entering. This is contingent on supply and subject to change at short notice. Please sort this process between family members to avoid any issues upon entry.
We have taken these measures to eliminate as much risk as possible in the hope of avoiding further lockdowns and isolation protocols.
Those unable to access Zipline can call the facility numbers below, between 10am and 4pm, Monday to Friday to make a visitor booking, noting visitor hours are from 9am to 7pm during the week and 10am to 4pm on weekends.
PLEASE NOTE: Residents are able to leave care facilities for any reason at any time but must abide by the Department of Health directives of the day and will undergo a Shepparton Villages supplied RAT on return. If you are unable to enter the facility, please pre-arrange to pick up your loved one where possible by ringing ahead to allow plenty of time for our staff to prepare.
As is always the case should anything change, we will inform you as soon as possible.
Please share this information with your family.
All other general inquires can be made directly with the Care Manager at your facility.
We thank you most sincerely for your patience and understanding over recent weeks, and we are fully aware that the COVID situation in the community is still at critical point, so we urge vigilance on all fronts.