Visitor Policy during COVID-19

Shepparton Villages has currently locked-down all facilities to visitors from midnight, Thursday 30 July 2020 until further notice.

Changes to Visitor Policy effective midnight 30 July 2020

In view of the increased numbers of COVID-19 cases in Victoria, and the number of people travelling from Melbourne and Mitchell Shire into this region, the risk to our residents is greatly heightened.

You will also be aware that Premier Andrews has today announced that visiting people in their homes in some areas of the State is to be temporarily banned: Shepparton Villages has decided to follow this example, hopefully in the short term, so we can further assess the situation and ensure that we keep our residents and staff safe.

Our staff are concerned, as are families and residents.

From midnight Thursday 30 July 2020 until further notice, entry will not be permitted to anyone other than a relative (up to two people per visit as per DHHS guidelines) who has an exemption to visit a resident who is considered palliative. In these cases, it must be documented in the resident’s progress notes by a Medical Practitioner, that the resident is now deemed palliative.

Please contact Executive Manager Care Services Sarah Gaunt on 03 5832 0800 during office hours to arrange a palliative visit.

Please note that anyone visiting under palliative arrangements must adhere to all infection control protocols, including the wearing of masks as mandatory in all aged care facilities, and screening and infection control upon entry. This is in addition to the Stay at Home restrictions if you live in Melbourne metropolitan area and the Shire of Mitchell. Shepparton Villages will not be accepting any visitors from metropolitan Melbourne or the Mitchell Shire.

Please be assured that we are doing everything to keep your loved one safe, and while it will be difficult, we trust you will understand that steps we have taken to lock down to visitors is a necessary precaution.

Again, I want to remind all families and residents that we can organise phone calls, Zoom, Skype and FaceTime to keep you connected and in touch with loved ones. Please call the facility to arrange.

Additionally, we will also re-introduce welfare calls to families to report on the wellbeing of your loved ones.

Thank you for your patience and understanding,

Greg Pullen
Interim CEO