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Shepparton Villages

Delivering quality and care

Consumer dignity and choice

Recognising the importance of a consumer’s sense of self.

Ongoing assessment and planning with consumers

How we include consumer voices in our planning.

Personal care and clinical care

Providing personal and clinical care, that is safe and right for you.

Services and supports for daily living

Enabling consumers to do the things they want to do - services and support for daily living.

Organisation’s service environment

Providing a safe and comfortable service environment, and a sense of belonging for our residents.

Feedback and complaints

A crucial process to inform continuous improvement.

Human resources

A skilled and qualified workforce, who deliver safe, respectful, and quality care and services.

Organisational governance

A well-run organisation with accountable leadership.